Office
350 Albert Street, Ottawa, ON K1R 1A4, Canada
Monday to Friday, 9:00-17:30 ET
Canadian support
Contact a team that can explain the next step
Ask about activation, platform settings, deposits, reports, withdrawals, security concerns or a complaint. We provide process guidance without presenting investment outcomes as certain.
Leave your details and tell our team what you need help with.
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Ottawa office and support desk
The same address and service hours appear throughout our company information and complaint process.
Client Support & Compliance
Monday to Friday, 9:00-17:30 ET, excluding public holidays. A response is usually provided within one business hour during the service day.
How support can help
- Account activation and identity-verification questions
- Navigation, monitoring preferences and alerts
- Canadian-dollar deposit and withdrawal procedures
- Reviewing unfamiliar login or session activity
- Obtaining a complaint reference and status update
- Locating fee, risk and regulatory disclosures
Never email a password, one-time code, recovery phrase, complete card number or unrestricted connection key. We will not ask for those items.
Find our Canadian office
350 Albert Street, Ottawa, ON K1R 1A4, Canada
Before contacting us
Include your name, the email used for the account, a concise description of the issue and the date it occurred. Screenshots can help when they do not expose secrets. If the matter concerns an unauthorized login or transaction, identify it as urgent in the subject line so access-protection steps can be considered first.
For a formal complaint, use the same support email and state that you want the matter recorded as a complaint. We will acknowledge it, assign a reference and explain the review timetable. The Complaints Process describes internal escalation and the circumstances in which OBSI may be available.